'Finding better ways of doing things' is part of the culture at Simon Jersey, the designer, manufacturer and supplier of uniforms and corporate clothing to business and industry worldwide. With a string of awards to its name, Simon Jersey has won praise for repositioning uniforms as attractive and business enhancing garments. Customer and employee satisfaction are at the heart of the company's philosophy and two years ago it decided to adopt the Business Excellence Model which the board views as the best way of embedding continuous improvement into the organisation. Technical director Richard Mullen is a strong advocate of Simon Jersey's 'people policy'. This aspect of this multi-faceted company is described here.