Department Store Retailing - Europe
Report description
Low consumer confidence as well as increasing competition from specialist operators has impacted on performance.
Only the Netherlands avoided declines in mixed goods retail sales, although this was unlikely to have been driven by the department stores.
Going forwards we expect:
Growth to return across the majority of the markets covered in this report. However, the mixed goods sector will typically underperform against the wider retailer sector as other spend areas recover faster.
Continued economic uncertainty will impact on Ireland with a return to mixed goods sector growth unlikely to be seen in the short term.
Mintel European Retail Intelligence provides independent, expert coverage of the major retail sectors throughout Europe. Each title in this series analyses retailing trends in up to 19 European markets, including the Scandinavian nations and Eastern European countries such as the Czech Republic and Poland as well as the major Western European markets.
The coverage provided by each report is as accurate, relevant and up-to-date as possible, combining in-house sector expertise with retailer performance data, taken directly from industry and trade sources.
With titles ranging from 'DIY Retailing in Europe' through to 'Food Retailing in Europe', each market examination includes studies of:
- background economic and demographic data
- market sizes
- regional retailing trends and issues
- market drivers
- consumer expenditure
- consumer trends
- leading pan-European retailers
- domestic retailers
- market forecasts
Table of contents
Specialists' retail sales
Usage of department stores
The European competitive landscape
Outlook for department store retailing
REPORT SCOPE
Issues in the market
TECHNICAL NOTES
Definitions
Accounting policy
Financial definitions
Currencies
Country codes
Figure 1: Country codes
VAT
Figure 2: Europe: Standard VAT rates, 2010
Other abbreviations
EUROPEAN SUMMARY AND OUTLOOK
THE EUROPEAN MIXED GOODS MARKET
Retail sales
Figure 3: Europe: Estimated mixed goods retailers' sales, 2005-09
Forecasts
Figure 4: Europe: Forecast mixed goods retailers' sales, 2010-15
Figure 5: Europe: Mixed goods retailers' sales & All retail sales by country, forecast growth 2010-15(f)
Consumer attitudes
Do you visit department stores?
Figure 6: Europe: Trend in visiting department stores, 2005-09
Who visits department stores
RETAIL COMPETITOR ANALYSIS
Leading retailers
Figure 7: Europe: Top 30 leading department store retailers, 2009/10
Store development
Figure 8: Europe: Leading department store retailers store development, 2006 and 2010
Concentration
Figure 9: Europe: Market consolidation and leading retailer in each market, 2010
e-commerce
Figure 10: Europe: Leading department store retailers' e-commerce activity, March 2011
WHERE NEXT?
The potential for smaller formats?
International expansion through franchising
Catering for wealthy tourist trade at home too
Online delivery goes international
Multi-channel - model for the future
Corporate activity stepping up
FRANCE
MARKET IN BRIEF
BROADER MARKET ENVIRONMENT
Key points
Implications for department store retailers
COMPETITIVE CONTEXT
Key points
Consumer spending
Figure 11: France: Spending on key department store product markets, 2005-09
Consumer price inflation
Figure 12: France: Consumer prices inflation for various categories, Jan-Dec 2010
Competition with other sectors
CONSUMER SHOPPING HABITS AND ATTITUDES
Figure 13: Trends in visiting department stores, France, 2005-09
Figure 14: France: Trends in agreement with shopping, 2005-09
SECTOR SIZE AND FORECAST
Key points
Economic outlook
Retail sales and forecasts
Figure 15: France: Mixed goods retailers' sales, 2005-15
RETAIL COMPETITOR ANALYSIS
Key points
Leading retailers
Galeries Lafayette
Printemps
Le Bon Marché
Few local operators
Au revoir to La Samaritaine?
Bonjour to M&S?
Foreign competition online
Figure 16: France: Leading department stores, 2010
Figure 17: France: Sales growth rates for leading department stores, 2006-10
Market shares
Figure 18: France: Leading department stores, market shares, 2010
GERMANY
MARKET IN BRIEF
BROADER MARKET ENVIRONMENT
Key points
Implications for department store retailers
COMPETITIVE CONTEXT
Key points
Consumer spending
Figure 19: Germany: Spending on key department store product markets, 2005-09
Outlook for 2010 and beyond
Inflation
Figure 20: Germany: Consumer price index for goods typically sold at department stores, 2000-10
Competition with other sectors
CONSUMER SHOPPING HABITS AND ATTITUDES
Frequency of visiting department stores
Figure 21: Trends in visiting department stores, Germany, 2005-09
Consumer attitudes to shopping
Figure 22: Trends in agreement with shopping, Germany, 2005-09
SECTOR SIZE AND FORECAST
Key points
Economic and consumer outlook
Retail sales and forecasts
Figure 23: Germany: Mixed goods retailers' sales, 2005-15
Prospects for department store retailers
RETAIL COMPETITOR ANALYSIS
Leading retailers
Breuninger and Ludwig Beck
Hertie name disappears after some 70 years…
Mainstream stores in need of change
Figure 24: Germany: Leading department store retailers, 2010
ITALY
MARKET IN BRIEF
BROADER MARKET ENVIRONMENT
Key points
Implications for department store retailers
COMPETITIVE CONTEXT
Consumer spending
Figure 25: Italy: Consumer spending on goods typically stocked by department stores, 2005-09
Consumer prices inflation
Figure 26: Italy: Consumer prices inflation for various categories, Jan-Dec 2010
Competition with other sectors
SECTOR SIZE AND FORECAST
Key points
Economic and consumer outlook
Retail sales and forecasts
Figure 27: Italy: Mixed goods retailers' sales, 2005-15
Outlets and enterprises
Figure 28: Italy: Number of outlets by store type, 2005-09
RETAIL COMPETITOR ANALYSIS
Key points
Revamp for Upim
Uncertainty for La Rinascente
Coin expanding through acquisition
Other stores
Foreign competition online
Figure 29: Italy: Leading department-store retailers, 2010
Figure 30: Italy: Sales growth rates for Coin and La Rinascente, 2006-10
Market shares
Figure 31: Italy: Department-store retailers, market shares, 2010
REPUBLIC OF IRELAND
MARKET IN BRIEF
BROADER MARKET ENVIRONMENT
Key points
Implications for mixed goods retailers
COMPETITIVE CONTEXT
The end of the boom years
Figure 32: Republic of Ireland: Consumer spending on key department store markets, 2005-09
Outlook for 2010 and beyond
Deflation in major product categories
Figure 33: Republic of Ireland: Inflation in selected department store product categories, 2000-10
SECTOR SIZE AND FORECAST
Key points
Economic outlook
Retail sales
Mixed goods retail prospects
Figure 34: Republic of Ireland: Retail sales, 2005-15
Enterprise data
Figure 35: Republic of Ireland: Number of enterprises, 2003-07
Outlet data
Figure 36: Republic of Ireland: Leading department store retailers - outlet numbers, 2001-09
RETAIL COMPETITOR ANALYSIS
British retailers lead the way
Brown Thomas turning a corner
Arnotts; messy but stable
Figure 37: Republic of Ireland: Leading department store retailers, 2010/11
THE NETHERLANDS
MARKET IN BRIEF
BROADER MARKET ENVIRONMENT
Key points
Implications for department store retailers
COMPETITIVE CONTEXT
Key points
Consumer spending
Figure 38: The Netherlands: Consumer spending on selected categories of goods, 2005-09
Figure 39: Netherlands: Year-on-year change in consumer spending in selected categories, January-
November 2010
Consumer prices inflation
Figure 40: The Netherlands: Consumer prices inflation for goods typically sold at department stores,
January-December 2010
Competition with other sectors
SECTOR SIZE AND FORECAST
Key points
Economic outlook
Retail sales
Figure 41: The Netherlands: Retail sales, 2005-15
Enterprise and outlet data
Figure 42: The Netherlands: Department stores/mixed goods retailers: outlet and enterprise numbers, 2006-
10
RETAIL COMPETITOR ANALYSIS
Key points
Hema
V&D
De Bijenkorf
Maison de Bonneterie
Metz & Co
Figure 43: The Netherlands: Leading operators in the department-store sector, 2010-11
Market shares
Figure 44: The Netherlands: Leading department store operators' market shares, 2010
SPAIN
MARKET IN BRIEF
BROADER MARKET ENVIRONMENT
Key points
Implications for mixed goods retailers
COMPETITIVE CONTEXT
Cutting back in the recession
Figure 45: Spain: Consumer spending on goods typically sold at department stores, 2006-09
Outlook for 2010 and beyond
Slow inflation hampers key categories
Figure 46: Spain: Consumer price inflation on selected goods, 2002-10
CONSUMER SHOPPING HABITS AND ATTITUDES
Frequency of visiting department stores
Figure 47: Trends in visiting department stores, Spain, 2005-09
Consumer attitudes to shopping
Figure 48: Trends in agreement with shopping, Spain, 2005-09
SECTOR SIZE AND FORECAST
Key points
Economic outlook
Retail sales
Mixed goods retail prospects
Figure 49: Spain: Retail sales, 2005-15
RETAIL COMPETITOR ANALYSIS
Figure 50: Spain: Leading mixed goods retailers, 2009/10
UNITED KINGDOM
INTRODUCTION
Department store definition
Sector benchmarks
Department stores
Mixed goods retailers
Accounting policy
Market shares
Abbreviations
Financial definitions
ISSUES IN THE MARKET
Is multi-channel the holy grail for department store retailers?
How can department stores expand through bricks and mortar?
How can department stores broaden their appeal?
How can department stores engage the younger generation?
Which core values resonate with older department store shoppers?
EXECUTIVE SUMMARY
The market
Volatile performance through the downturn
Figure 51: Department store retailers' sales at current and constant prices, 2005-15
Figure 52: Department store retailers' sales, 2005-15
Mixed reactions to recession
2010 rebound
Market factors
Volatile consumer confidence
Austerity and inflation = uncertainty
Tourist trade
The consumer
John Lewis wins more customers
Private label will score in 2011
Figure 53: Attitudes to department store shopping, January 2011
Regular shoppers biased to the ABC1 demographic
Quality and Service Led target group underpins demand in 2010
Figure 54: Department store target groups, January 2011
Companies, brands and innovation
Figure 55: Major department store retailers, 2009/10
What we think
FUTURE OPPORTUNITIES
Guiding Choice
Prove It
BROADER MARKET ENVIRONMENT
Key points
Austerity + inflation = uncertainty
Figure 56: GDP, Personal Disposable Income (PDI), consumer expenditure and savings, at current prices,
2005-15
Figure 57: GDP, Personal Disposable Income (PDI), consumer expenditure and savings, at constant 2010
prices, 2005-15
Implications for retail sales
Consumer confidence remains volatile
Figure 58: GFK NOP monthly consumer confidence index, Jan 2005-Dec 2010
Chinese tourism boosts spend
Inflation to remain high
The benefits of getting older
Figure 59: Trends and projections in the UK population ('000s), by age group, 2005-15
Figure 60: UK: % of total population aged 65+, 2010, 2015 and 2020
COMPETITIVE CONTEXT
Key points
Consumer spending in main department store categories
Figure 61: Consumer spending on key department store markets, 2005-10 (Q1-Q3)
Competition with other sectors
Beauty specialists
Clothing specialists
Electricals specialists
Grocers
CPI remaining high
Figure 62: UK: Consumer prices inflation for various categories, Jan 2010-Jan 2011
STRENGTHS AND WEAKNESSES IN THE MARKET
Strengths
Weaknesses
WHO'S INNOVATING?
Pop-up stores
Online initiatives
Harvey Nichols - a mobile pop-up?
Daimaru Shinsaibashi targets the twenty somethings too
Selfridges steps up with its 'open to the world' philosophy
Harrods taps into workplace learning trend
And from across the pond
SECTOR SIZE AND FORECAST
Key points
Technical note
Past performance
Forecast
Figure 63: Department store retailers' sales at current and constant prices, 2005-15
Figure 64: Department store retailers' sales, 2005-15
Figure 65: Department store retailers sales as % all retail sales, 2003-15
Forecast methodology
Department store prospects
Who will be the key customers?
Managing price increases and value perceptions
Private label - a compelling alternative to premium brands
Multi-channel support
Store expansion at home and overseas will drive some medium term growth
Department store outlet data
Figure 66: Identified department stores, outlet numbers, 2003-09
Mixed goods retailers
Sector sales and forecasts
Figure 67: Mixed goods retailers' sales, 2005-15
Outlet data
Figure 68: Non-specialised retail outlet numbers, 2004-08
RETAIL COMPETITOR ANALYSIS
Key points
Market leaders continued to invest
Older consumers return to the market
House of Fraser stands out
Debenhams impacted by constrained family shopper?
Premium players boosted by overseas tourists and luxury bounce back …
Figure 69: UK: Combined market share of Selfridges, Harrods and Harvey Nichols, 2005-09
Further fallout
Figure 70: Major department store retailers, 2009/10
Market shares
Figure 71: Department store retailers, market shares, 2009
RETAIL ADVERTISING AND PROMOTION
Key points
Figure 72: Main media advertising spend, by department stores, 2007-10
Figure 73: Annual % change in main media advertising spend, by leading department stores, 2007-10
Spending as percentage of turnover
Figure 74: UK: Main advertising spending as percentage of total sales for the ten leading department store
chains, 2007-09
Figure 75: Major department stores' main media advertising spend as % of sales, 2008 and 2009
Spending by media
Figure 76: Main media advertising by department stores, by media used, 2010
BRAND ELEMENTS
Brand map
Figure 77: Attitudes towards and usage of department store brands, December 2010
Brand attitudes
Figure 78: Attitudes by Department store brand, December 2010
Brand personality
Figure 79: Department store brand personality - macro image, December 2010
Figure 80: Department store brand personality - micro image, December 2010
Correspondence analysis
Brand experience
Figure 81: Department store brand usage, December 2010
Figure 82: Satisfaction with various department store brands, February 2010
Figure 83: Consideration of department store brands, December 2010
Figure 84: Consumer perceptions of current department store brand performance, December 2010
Figure 85: Department store brand recommendation - Net Promoter Score, December 2010
Brand index
Figure 86: Department store brand index, December 2010
Figure 87: Department store brand index vs. recommendation, December 2010
Target group analysis
Figure 88: Target groups, December 2010
Figure 89: Department store brand usage, by target groups, December 2010
Group One - The Conformists
Group Two - Simply the Best
Group Three - Shelf Stalkers
Group Four - Habitual Shoppers
Group Five - The Individualists
THE CONSUMER - WHICH DEPARTMENT STORE THEY SHOP
Key points
Figure 90: Department stores bought from in the last six months, January 2011
Changing face of the sector
Figure 91: Which department stores consumers have bought from in the previous six months, 2001-04,
2006, 2008 and 2011
Winners and losers
M&S likely to have gained general merchandise shoppers
John Lewis forges ahead
Debenhams expansion fails to drive significantly more shoppers
House of Fraser nudges up on same size network
Is Selfridges losing shoppers to House of Fraser?
TJ Hughes loses out
Retailer market positioning
Figure 92: UK: Market positioning of leading department stores, January 2011
Figure 93: Most popular department stores bought from in last six months, by gender, age and socioeconomic
group, January 2011
Figure 94: Next most popular department stores bought from in last six months, by gender, age and socioeconomic
group, January 2011
Repertoire - less promiscuous shoppers in this sector
Figure 95: department stores bought from, by repertoire of department stores, January 2011
THE CONSUMER - DEPARTMENT STORE SHOPPER HABITS
Key points
High conversion rate among the frequent visitors
Figure 96: Department store shopping habits, January 2011
Grabbing the attention of male shoppers
Figure 97: Department store shopping habits, by gender, January 2011
ABC1 bias
Figure 98: How often they visit and buy from department stores, by gender, age, socio-economic group and
lifestage, January 2011
THE CONSUMER - ATTITUDES TO DEPARTMENT STORE SHOPPING
Key points
Figure 99: Attitudes to department store shopping, January 2011
On the whole men quite like department stores
TARGET GROUPS
Figure 100: Department store target groups, January 2011
Figure 101: Attitudes towards department stores, by target groups, January 2011
Group 1: Convenience Seekers (20%)
Who are the Convenience Seekers?
Group 2: Quality and Service Led (15%)
Who are the Quality and Service Led?
Group 3: Specials Seekers (15%)
Who are the Specials Seekers?
Group 4: Browsers (6%)
Who are the Browsers?
Group 5: Indifferent (44%)
Who are the Indifferent?
WHERE PEOPLE SHOP BY TYPOLOGY
Figure 102: Target groups, by department stores bought from in last six months, January 2011
THE CONSUMER - OCCASIONAL SHOPPER ATTITUDES
Key points
Figure 103: Why they only shop occasionally, January 2011
Figure 104: Why they only shop occasionally, by gender, age and socio-economic group, January 2011
Young people find better value elsewhere
Lower socio-economic groups find department stores a bit pricey
Convenience is important for the ABC1s
Older people not prepared to travel
Families in particular find them pricey
Figure 105: Those that think they are a bit pricey, by lifestage and presence of children, January 2011
Figure 106: Those that think they are a bit pricey or can find better value elsewhere, by special group,
January 2011
Figure 107: Why they only shop occasionally, by lifestage, presence of children and special group, January
2011
APPENDIX - WHICH DEPARTMENT STORE THEY SHOP
Figure 108: Most popular department stores bought from in last six months, by demographics, January 2011182
Figure 109: Next most popular department stores bought from in last six months, by demographics, January
2011
Figure 110: Repertoire of department stores bought from in last six months, by demographics, January 2011190
APPENDIX - THE DEPARTMENT STORE SHOPPER HABITS
Figure 111: Most popular how often they visit and buy from department stores, by demographics, January
2011
Figure 112: Next most popular how often they visit and buy from department stores, by demographics,
January 2011
APPENDIX - ATTITUDES TO DEPARTMENT STORE SHOPPING
Figure 113: Most popular attitudes towards department store shopping, by demographics, January 2011
Figure 114: Next most popular attitudes towards department store shopping, by demographics, January
2011
Target groups
Figure 115: Target groups, by demographics, January 2011
ARNOTTS
Figure 116: Arnotts: Sales as share of mixed goods retailers' sales in Ireland, 2006-10
Strategic evaluation
Recent history
Financial performance
Figure 117: Arnotts: Group financial performance, 2005/06-2009/10
Store portfolio
Retail offering
e-commerce and home shopping
BEALE
Figure 118: Beale Plc: Sales as share of department store and mixed goods retailers sales in the UK, 2006-
10
Strategic evaluation
Financial performance
Figure 119: Beale Plc: Group financial performance, 2005/06-2009/10
Store portfolio
Figure 120: Beale Plc: Outlet data, 2006-10
Retail offering
e-commerce and home shopping
BROWN THOMAS
Figure 121: Brown Thomas: Sales as share of mixed goods retailers' sales in Ireland, 2006-10
Strategic evaluation
Recent history
Financial performance
Figure 122: Brown Thomas: Group financial performance, 2005/06-2009/10
Store portfolio
Retail offering
e-commerce and home shopping
COIN
Figure 123: Coin department stores: Sales as share of mixed goods retailers in Italy, 2006-10
Strategic evaluation
Recent history
Financial performance
Figure 124: Coin department stores: Financial performance, 2005/06-2009/10
Store portfolio
Figure 125: Coin Italy department stores: Outlet data, 2005/06-2009/10
Retail offering
Figure 126: Coin: Own label brands, 2011
e-commerce and home shopping
DE BIJENKORF
Figure 127: De Bijenkorf: Estimated market share of mixed goods retailers' sales in the Netherlands, 2006-
10
Strategic evaluation
Recent history
Financial performance
Figure 128: De Bijenkorf: Estimated sales performance, 2006/07-2010/11
Store portfolio
Figure 129: De Bijenkorf: Outlet data, 2006/07-2010/11
Retail offering
e-commerce and home shopping
DEBENHAMS
Figure 130: Debenhams: Sales as share of department store and mixed goods retailers sales in the UK,
2005-09
Strategic evaluation
Overseas franchises increase brand exposure
Recent history
Financial performance
Figure 131: Debenhams: Group financial performance, 2005/06-2009/10
Store portfolio
Figure 132: Debenhams: UK and Republic of Ireland outlet data, 2006-10
Figure 133: Debenhams: International franchise outlet numbers, 2004-Feb 2011
Figure 134: Debenhams: International franchises - countries of operation, February 2011
Consumer profile
Figure 135: Debenhams shoppers in last six months, by gender, age and socio-economic group, January
2011
Figure 136: Debenhams shoppers in last six months, by region and ACORN group, January 2011
Retail offering
Figure 137: Debenhams: Own bought product mix, 2006/07 and 2009/10
e-commerce and home shopping
Figure 138: Debenhams: Online profile of unique visitors, three month average to December 2010
EL CORTE INGLÉS
Figure 139: El Corte Inglés (Department Stores): Sales as share of mixed goods retailers' sales in Spain,
2005-09
Strategic evaluation
Recent history
Financial performance
Figure 140: El Corte Inglés (Department Stores): Group financial performance, 2005/06-2009/10
Store portfolio
Figure 141: El Corte Inglés (Department Stores): Outlet data, 2005/06-2009/10
Retail offering
e-commerce and home shopping
FENWICK LTD
Figure 142: Fenwick Ltd: Sales as share of UK department store and mixed goods retailers sales, 2005-09 253
Strategic evaluation
Financial performance
Figure 143: Fenwick Ltd: Group financial performance, 2005/06-2009/10
Store portfolio
Figure 144: Fenwick Ltd: Outlet data, 2005/06-2009-10
Retail offering
e-commerce and home shopping
GALERIES LAFAYETTE (GROUP)
Figure 145: Galeries Lafayette (Group): Sales as share of mixed goods retailers' sales in France, 2006-10
Strategic evaluation
Recent history
Financial performance
Figure 146: Galeries Lafayette (Group): Group financial performance, 2005-09
Store portfolio
Figure 147: Galeries Lafayette (Group): Outlet data, 2005-09
Retail offering
e-commerce and home shopping
HARRODS
Figure 148: Harrods Ltd: Sales as share of UK department store and mixed goods retailers' sales, 2005-09 264
Strategic evaluation
Recent history
Financial performance
Figure 149: Harrods Ltd: Group financial performance, 2005/06-2009/10
Store portfolio
Figure 150: Harrods Ltd: Outlet data, 2005-2009
Retail offering
e-commerce and home shopping
Figure 151: Harrods.com: Profile of online UK unique visitors, three-month average to December 2010
HARVEY NICHOLS GROUP
Figure 152: Harvey Nichols Group Ltd: Sales as share of department store and mixed goods retailers sales
in UK, 2005-09
Strategic evaluation
Recent history
Financial performance
Figure 153: Harvey Nichols Group Ltd: UK and Ireland retail financial performance, 2005/06-2009/10
Store portfolio
Figure 154: Harvey Nichols Ltd: Total domestic versus overseas retail floorspace, 2000-12
Note: 2011 and 2012 projected based on planned store openings.
Figure 155: Harvey Nichols Group Ltd: UK and Ireland outlet data, 2005/06-2009/10
Figure 156: Harvey Nichols Group Ltd: Group outlet data, February 2011
Retail offering
e-commerce and home shopping
Figure 157: Harveynichols.com: Profile of unique visitors, three-month average to December 2010
HOUSE OF FRASER
Figure 158: House of Fraser: Sales as share of department store and mixed goods retailers sales in the UK,
2005-09
Strategic evaluation
Online and multi-channel
Recent history
Financial performance
Figure 159: House of Fraser: Group financial performance, 2007/08-2009/10
Store portfolio
Consumer profile
Figure 160: House of Fraser shoppers in last six months, by gender, age and socio-economic group,
January 2011
Figure 161: House of Fraser shoppers in last six months, by region and ACORN group, January 2011
Retail offering
e-commerce and home shopping
Figure 162: House of Fraser.co.uk: Profile of unique visitors, three-month average to December 2010
JOHN LEWIS
Figure 163: John Lewis Plc: Sales as share of department store and mixed goods retailers sales in UK,
2005-09
Strategic evaluation
Financial performance
Figure 164: John Lewis Plc: Group financial performance, 2005/06-2009/10
Figure 165: John Lewis Plc: Half year to end July 2009 and 2010
Store portfolio
Figure 166: John Lewis Plc: Outlet data, 2005/06-2009/10
Consumer profile
Figure 167: John Lewis shoppers in last six months, by gender, age and socio-economic group, January
2011
Figure 168: John Lewis shoppers in last six months, by region and ACORN group, January 2011
Retail offering
e-commerce and home shopping
Figure 169: John Lewis: Online profile of unique visitors, three month average to December 2010
KARSTADT
Figure 170: Karstadt: Sales as share of mixed goods retailers' sales in Germany, 2006-10
Strategic evaluation
Recent history
Financial performance
Figure 171: Karstadt Department Stores: Group financial performance, 2005-2009/10
Store portfolio
Figure 172: Karstadt Department Stores: Outlet data, 2006-2009/10
Figure 173: Karstadt Department Stores: Breakdown by store type, 2006-2009/10
Retail offering
e-commerce and home shopping
GALERIA KAUFHOF
Figure 174: Kaufhof (Germany): Sales as share of mixed goods retailers' sales in Germany, 2006-10
Strategic evaluation
Recent history
Financial performance
Figure 175: Kaufhof: Group financial performance, 2006-10
Store portfolio
Figure 176: Kaufhof: Outlet data, 2006-10
Retail offering
Advertising and marketing
e-commerce and home shopping
LE BON MARCHE (LVMH)
Figure 177: France Le Bon Marché: Sales as share of mixed goods retailers' sales in France, 2006-10
Strategic evaluation
History
Financial performance
Figure 178: Le Bon Marché Group: Estimated retail sales and sales densities, 2005-09
Store portfolio
Figure 179: Le Bon Marché Group: Sales area, 2009
Retail offering
e-commerce and home shopping
MARKS & SPENCER (M&S)
Figure 180: Marks & Spencer: Non-food sales as share of UK department store and mixed goods retailers
sales, 2005-09
Strategic evaluation
Recent history
Financial performance
Figure 181: Marks & Spencer: Group financial performance, 2005/06-2009/10
Store portfolio
Figure 182: Marks & Spencer: Outlet data, 2005/06-2009/10
Figure 183: M&S: UK Outlets not specialising in food, by type, 2008-10
Consumer profile
Figure 184: Marks & Spencer UK: Consumer profile - demographics, 2010
Figure 185: Marks & Spencer UK: Consumer profile - location, 2010
Figure 186: Marks & Spencer UK: Consumer profile - ACORN group, 2010
Retail offering
Figure 187: Marks & Spencer: own brand portfolio, 2011
e-commerce and home shopping
Figure 188: M&S: M&S Direct sales, 2006/07-2009/10
Figure 189: M&S: Online profile of unique visitors, three month average to December 2010
PRINTEMPS
Figure 190: France Printemps: Sales as share of mixed goods retailers' sales in France, 2006-10
Strategic evaluation
Recent history
Financial performance
Figure 191: France Printemps: Group financial performance, 2005-2010
Store portfolio
Figure 192: France Printemps: Outlet data, 2005-10
Figure 193: Printemps: Store numbers 2005, 2007 and 2009-10
Retail offering
e-commerce and home shopping
LA RINASCENTE
Figure 194: Rinascente (Department Stores): Sales as share of mixed goods retailers' sales in Italy, 2006-
10
Strategic evaluation
History
Financial performance
Figure 195: Rinascente (Department Stores): Group sales performance, 2006-09
Store portfolio
Figure 196: Rinascente (Department Stores): Outlet data, 2006-10
Retail offering
Loyalty card
e-commerce and home shopping
SELFRIDGES RETAIL LTD
Figure 197: Selfridges Retail Ltd: Sales as share of department store and mixed goods retailers sales in the
UK, 2005-09
Strategic evaluation
Financial performance
Figure 198: Selfridges Retail Ltd: Group financial performance, 2005/06-2009/10
Store portfolio
Figure 199: Selfridges Retail Ltd: Outlet data, 2005/06-2009/10
Consumer profile
Figure 200: Selfridges: Consumer profile - demographics, 2010
Figure 201: Selfridges: Consumer profile - location, 2010
Figure 202: Selfridges: Consumer profile - ACORN group, 2010
Retail offering
e-commerce and home shopping
Figure 203: Selfridges: Online profile of unique visitors, three month average to December 2010
TJ HUGHES
Figure 204: TJ Hughes Plc: Sales as share of department store and mixed goods retailers sales in UK,
2005-09
Strategic evaluation
Financial performance
Figure 205: TJ Hughes Plc: Group financial performance, 2005/06-2009/10
Store portfolio
Figure 206: TJ Hughes Ltd: Geographical location of outlets, January 2011
Figure 207: TJ Hughes Ltd: Outlet data, 2005/06-2010/11
Consumer profile
Figure 208: TJ Hughes: Consumer profile - demographics, 2010
Figure 209: TJ Hughes: Consumer profile - location, 2010
Figure 210: TJ Hughes: Consumer profile - ACORN group, 2010
Retail offering
e-commerce and home shopping
Figure 211: TJ Hughes: Online profile of unique visitors, three month average to December 2010
V&D
Figure 212: V&D: Estimated market share of mixed goods retailers' sales in the Netherlands, 2006-10
Strategic evaluation
Recent history
Financial performance
Figure 213: V&D: Estimated sales performance, 2006/07-2010/11
Store portfolio
Figure 214: V&D: Outlet data, 2006/07-2010/11
Retail offering
e-commerce and home shopping
APPENDIX - BROADER MARKET ENVIRONMENT
Population
Figure 215: Europe top 7: Population breakdown, by age group, 2005
Figure 216: Europe top 7: Population breakdown, by age group, 2010
Figure 217: Europe top 7: Population breakdown, by age group, 2015
Figure 218: Europe top 7: Population breakdown, by age group, 2020
GDP
Figure 219: Europe top 7: GDP (in current prices) 2000-Q4 2010
Figure 220: Europe top 7: GDP growth rates (in constant prices), 2000-Q4 2010
Consumer spending
Figure 221: Europe top 7: Consumer spending (in current prices) 2001-Q4 2010
Figure 222: Europe top 7: Consumer spending growth rates (in constant prices) 2001-Q4 2010
Consumer prices
Figure 223: Europe top 7: Consumer prices, 2001-Jan 2011
Unemployment
Figure 224: Europe top 7: Average rate of unemployment, 2001-10
Interest rates
Figure 225: UK and Eurozone: Interest rates, 2004-Q4 2010
Consumer confidence
Figure 226: Europe top 6: Consumer confidence, April 2009-December 2010
APPENDIX - CONSUMER USAGE OF DEPARTMENT STORES AND ATTITUDES TO SHOPPING
FRANCE
Figure 227: Trends in agreement with shopping, France, 2005-09
Figure 228: Trends in visiting department stores, France, 2005-09
Figure 229: Frequency of visiting department stores by demographics, France, 2009
GERMANY
Figure 230: Trends in agreement with shopping, Germany, 2005-09
Figure 5: Trends in visiting department stores, Germany, 2005-09
Figure 231: Frequency of visiting department stores by demographics, Germany, 2009
SPAIN
Figure 232: Trends in agreement with shopping, Spain, 2005-09
Figure 233: Trends in visiting department stores, Spain, 2005-09
Figure 234: Frequency of visiting department stores by demographics, Spain, 2009
GB
Figure 235: Trends in agreement with shopping, GB, 2005-09
Figure 236: Trends in visiting department stores, GB, 2005-09
Figure 237: Frequency of visiting department stores by demographics, GB, 2009
APPENDIX: RESEARCH METHODOLOGY
Get connected:
The just-style office is currently: Closed
Office opening hours
Mon-Thursdays 9:00am-5:30pm
Fridays 9:00am-4:30pm
The office is closed during weekends.
Current time at just-style headquarters: 8:27am (Tuesday, 21 May 2013)
Need help? Contact the research team
