UK Customer Insights 2011: Marks & Spencer - Footwear

Published: March 2011

Publisher: Verdict

Product ref: 109823

Pages: 67

Format: PDF

Delivery: By product vendor

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Price: $ 4495.00

Report description

Introduction

Verdict Research – UK Customer Insights 2011 are based around individual retailers and provide a highly detailed, data-rich overview of a retailer's customers, drawing on a nationwide survey of 6,000 shoppers each year.

Features and benefits

  • Analysis by non-standard demographics is also presented to give a comprehensive picture of a retailer's customers.
  • Key demographics include among others, sex, age, social class, television region, marital status, housing tenure, working status and ACORN group.

Highlights

A comprehensive analysis of a retailer's customer profile.

Your key questions answered

  • Discover the profile of the core shopper for individual retailers.
  • Understand what drives shopper loyalty and disloyalty.

Table of contents

AT A GLANCE SUMMARY
Marks & Spencer footwear
SHARE OF SHOPPERS
Marks & Spencer share of shopper by demographics
Marks & Spencer share of shopper by TV region
Marks & Spencer penetration of shopper by household characteristics
Marks & Spencer share of shoppers by other characteristics and ACORN classification
CONVERSION AND NON-CONVERSION
Marks & Spencer conversion of visitors to main user by demographics and region
Marks & Spencer conversion of visitors to main user by household characteristics
Non-converting customers
PROFILE OF SHOPPERS
Marks & Spencer profile of shoppers by television region
Marks & Spencer profile of shoppers by household characteristics
Marks & Spencer profile of shoppers by other characteristics and ACORN classification
LOYALTY
Marks & Spencer loyalty of main users by demographics and region
Marks & Spencer loyalty of main users by household characteristics
Marks & Spencer basic drivers of loyalty and disloyalty
Marks & Spencer detailed drivers of loyalty
COMPETITION
Cross sector competitor dynamics
APPENDIX
Definitions
Methodology
The selection of parliamentary constituencies
The selection of enumeration districts
The selection of respondents
Post survey weighting
Ask the analyst
Global Retail FreeView
Verdict consulting
Disclaimer

Price: $ 4495.00

Related research categories

By company: Marks & Spencer