22 dos and dont's – When apparel sourcing goes wrong
"Apparel sourcing problems should be addressed with speed, clarity and honesty"
Apparel sourcing problems should be addressed with speed, clarity and honesty in order to achieve the best possible resolution, according to a new report.
'When Things Go Wrong' – to be published in February but available via an offer to new members of just-style – states that successful problem resolution requires the quick and clear delivery of bad news, a realistic action plan complete with time and cost information to present to stakeholders, and the assessment of future risk.
Conversely, denying the problem exists, unfairly penalising suppliers, and whitewashing of problems will exacerbate the problem and almost guarantee the organisation will learn nothing from the experience.
The report's author, apparel sourcing consultant Margie Bros, also identifies four areas where problems occur most often: quality claims, delayed shipments, compliance violations, natural disasters and civil unrest – and offers guidance on how to approach each issue.
The full list is reproduced below:
22 Dos and Don’ts - When Apparel Sourcing Goes Wrong
|Respect and protect your brand’s priorities||Take risks with people, your brand, your product, your business, your relationships|
|Take responsibility for problems that happen on your watch||Deny that the problem exists, make excuses or point fingers|
|Deliver bad news with speed, clarity and honesty||Stonewall, obfuscate or whitewash|
|Calibrate, investigate and communicate||Dole out unconfirmed and incomplete information|
|Present solutions quantified by time and cost||Leave out the most important information|
|Negotiate fairly with a path to go forward||Penalise (or ruin) suppliers because you can|
|Implement a realistic action plan||Slow down before crossing the finish line|
|Identify weak links||Learn nothing from the experience|
|Assess future risk||Assume that lightning can’t strike twice|
|Make changes if justified||Protect weak links|
|Give deserving employees and suppliers the benefit of the doubt||Overreact|
People who take out an annual subscription to just-style before 31 January 2017, at a discounted price, will receive free copies of both 'When Things Go Wrong' and another recent report, 'Too Many Standards: A Practical Guide to Navigating the Production Approval Process', also written by Margie Bross. Sign-up today to take advantage of this offer.
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