USA: Chelsea Interactive Chooses PeopleSupport Platform
Chelsea Interactive's technology platform enables brands to create customized storefronts in an effort to maximize consumer sales over the Internet. PeopleSupport's customer care representatives (eReps(TM)) will further enhance the online shopping experience for high-end consumers through personalized multi-channel customer service interaction. Designers from Liz Claiborne and other brands work closely with PeopleSupport to create an eRep training curriculum.
"Chelsea Interactive understands that if an e-commerce business doesn't please its customers quickly and completely, they may never return for a second chance," said Steven Grasso, vice president, business development of Chelsea Interactive. "PeopleSupport is one of the many reasons that Chelsea Interactive's comprehensive e-commerce platform will be successful."
"Chelsea Interactive has developed an incredible network of high-end consumer stores that will help drive growth in the projected $142 billion online retailing industry," said Lance Rosenzweig, PeopleSupport's CEO. "PeopleSupport's customer care platform is an ideal solution for brands that are dedicated to extending the traditions of personable and attentive off-line customer service to the online shopper."
About Chelsea GCA Realty, Inc.
Chelsea GCA Realty Inc (NYSE:CCG) develops, leases, manages and owns upscale and fashion-oriented manufacturers' outlet centers. The company has an interest in and manages 21 properties -- containing 6.0 million square feet of leasable area in 12 states and Japan. Chelsea GCA's centers are located primarily in major metropolitan markets or near major tourist destinations, including New York City, Los Angeles, Tokyo, San Francisco, Atlanta, Boston, Orlando, Napa Valley, Palm Springs, Honolulu and Washington, D.C. During 1999, Chelsea GCA's portfolio generated average tenant sales of $377 per square foot, among the highest in retail real estate. For more information, visit www.chelseagca.com.
About PeopleSupport -- "Powering e-Customer Care"®
PeopleSupport provides unified Internet customer care service. The company's comprehensive suite of customized services includes live text chat, personalized e-mail reply, telephone services, and interactive self-help. PeopleSupport provides e-businesses with a flexible range of support options including complete outsourcing, software and infrastructure hosting, customer care consulting, and training. PeopleSupport's clients include Fortune 500 companies and leading e-commerce businesses such as MGM (NYSE:MGM), Time-Warner (NYSE:TWX), and GE Card Services. PeopleSupport has received approximately $75 million of venture financing from Accel Partners, Benchmark Capital, Cambridge Technology Partners (Nasdaq:CATP), Camelot Ventures, CDB Web Tech, Extraprise, Hewlett-Packard Company (NYSE:HWP), Idealab Capital Partners, iXL Ventures, Meritech Capital Partners, Octane Capital Management, Siebel Systems Inc (Nasdaq:SEBL), Tarrant Venture Partners, TMCT Ventures and Viant Corporation (Nasdaq:VIAN). For more information, visit http://www.PeopleSupport.com.
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