Delia's Corp, the multichannel retailer for teenage girls and young women, has apointed Ronald Williamson as senior vice president of customer service and contact center operations. Mr Williamson was most recently vice president of sales and service for Victoria's Secret Direct, where he was responsible for sales and customer service processes for the company's 1,400-seat, three-location contact centre organisation. He also oversaw all e-commerce and website customer service operations.