US: JCPenney shuts call centre as shoppers migrate online
US retailer JCPenney has confirmed that its call centre in Richmond will be closed at the cost of 250 jobs.
A JCPenney spokesperson told just-style in an emailed statement that the closure was due to a continuing decline in telephone call volumes as customers "continue to migrate to shopping online".
The Richmond centre employs 250 associates, mostly in part-time positions, and is now scheduled to close on 26 March.
Catalogue calls will continue to be handled by four other call centers around the US, JCPenney added.
One of the biggest challenges for brands and retailers of all sizes is how to source products and where to source them from. And one of the best ways to formulate a sourcing strategy is to tap into in...
US clothing retailer Liz Claiborne is to exit its 87 loss-making outlet stores in the US and Puerto Rico early next year. ...
Here is a roundup of the top five most-read stories on just-style this week. Click on each headline for the full story....
- Why have US FTA imports fallen to a record low?
- Hanesbrands sourcing to cut Pacific Brands costs
- Why China makers are moving out or moving online
- Multiple country choices require complex decisions
- Apparel manufacturing hubs vying for business
- Li & Fung divests Asia distribution business
- US looks to boost trade with Sri Lanka
- Vietnam textile sector calls for strategy update
- Aeropostale to close 154 stores amid bankruptucy
- US Q1 in brief: Wolverine Worldwide, Weyco