US: JCPenney shuts call centre as shoppers migrate online
US retailer JCPenney has confirmed that its call centre in Richmond will be closed at the cost of 250 jobs.
A JCPenney spokesperson told just-style in an emailed statement that the closure was due to a continuing decline in telephone call volumes as customers "continue to migrate to shopping online".
The Richmond centre employs 250 associates, mostly in part-time positions, and is now scheduled to close on 26 March.
Catalogue calls will continue to be handled by four other call centers around the US, JCPenney added.
One of the biggest challenges for brands and retailers of all sizes is how to source products and where to source them from. And one of the best ways to formulate a sourcing strategy is to tap into in...
US clothing retailer Liz Claiborne is to exit its 87 loss-making outlet stores in the US and Puerto Rico early next year. ...
Here is a roundup of the top five most-read stories on just-style this week. Click on each headline for the full story....
- Low labour cost countries linked to highest risks
- Why should brands care about China cotton?
- China cotton: implications and opportunities
- COMMENT: Skills or new technology?
- New fibre and fabric innovations for outdoor wear
- South Africa to grow grass for recyclable textiles
- 30% of Adidas cotton from sustainable sources
- US West Coast port contract reached
- Activewear driving US apparel spend
- Benetton to embark on living wage roadmap
- Myanmar's Garment Sector - Opportunities & Challenges in 2015
- Outdoor performance apparel: peaks, valleys, and green fields
- Global market review of swimwear - forecasts to 2019
- Management briefing: Outlook 2015: Apparel industry issues in the year ahead
- Apparel Retail: Top 5 Emerging Markets Industry Guide