USA: Online Sales Up, But Service A Problem
Online sales skyrocketed to $12.2bn for the holiday 2000 season figures doubling in November and December from last year according to The NPD Group. Apparel ranked third in category sales, behind travel reservations and computer hardware, at $1.144bn, 10 per cent of total revenues for the season. NPD also ranked the top 20 sites at which consumers spent the most the money, with good representation from apparel etailers: JCPenney (No 4); Wal-Mart (No 7); LandsEnd.com (No 12); Victoria's Secret (No 15); and L.L. Bean (No 19).
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