Blog: Leonie BarrieJohn Lewis is top of the shops

Leonie Barrie | 11 January 2008

News that department store chain John Lewis has been voted the UK’s favourite retailer not only confirms that its focus on service, quality and price resonates with customers – but also bodes well for the future too. Over the next year, as trading conditions become tougher and consumers more demanding, building loyalty will be a key driver of retail success.

“The fact is that consumers today have more choice than ever before” says Neil Saunders at Verdict Research, which carried out the survey. “If a retailer gets it wrong it’s very easy for a shopper to go elsewhere. It’s no longer sufficient to pay lip service to ‘keeping the customer satisfied’ – it has to be a philosophy placed at the heart of a retail business.”

And the results speak for themselves. In a largely dismal December trading for most retailers in the UK, John Lewis laid claim to a 4.6% rise in sales in the week to 2 January.

UK: John Lewis voted the nation’s favourite retailer


Ethiopia unrest a sourcing risk?

Fashion retailer H&M and UK based glove and leather manufacturer Pittards both say they are monitoring the situation in Ethiopia closely after the country's government declared a state of emergency af...


Asia facing up to increased competition

Increasing competition for garment sourcing contracts is seeing China not only being challenged by other countries in Asia, but by sub-Saharan African and even Russian suppliers too. And it is pushing...


Cambodia raises garment worker wages

The monthly minimum wage for workers in Cambodia's textile, garment and footwear sector is set to rise to $153 from January next year, following a vote on the issue last week. The increase marks a ris...


Sportswear initiatives start to take shape

The results of two highly-anticipated initiatives in the sportswear sphere were revealed last week: the launch of Under Armour’s new UAS lifestyle brand and the first pair of running shoes created at ...

just-style homepage

Forgot your password?