Blog: Michelle RussellJohn Lewis retains UK's best retailer title

Michelle Russell | 29 April 2014

Department store retailer John Lewis has retained the number one spot as the UK's best retailer for customer satisfaction at the Verdict Customer Satisfaction Awards.

In its latest poll, Verdict Research revealed Lewis' retention of the number one spot in the chart demonstrates customers continue to recognise its standout service and quality products.

The survey was carried out among 5,800 customers, for which the retailer obtained scores for service "far exceeding that of any other retailer in the survey". Product quality also scored highly.

"John Lewis retained its title this year coming top overall as well as in its main product categories of homewares and electricals," said Verdict lead analyst, Sarah Peters. "As Britain's favourite retailer, John Lewis continues to deliver the product ranges, inspiration and trust that customers appreciate."

Sectors: Apparel, Retail

Companies: Verdict Research, John Lewis

BLOG

Likely shifts in the sourcing landscape in 2017

Continuing our look at what lies ahead for the apparel industry and its supply chain in 2017, the panel of industry experts consulted by just-style last week tackled likely shifts in the sourcing land...

BLOG

Trump trade policies and China tensions top concerns

This week our focus turns to first thoughts from a panel of industry experts consulted by just-style on the challenges and opportunities likely to face the apparel supply chain in 2017, with prospects...

BLOG

Happy New Year – and a first look at 2017

Welcome back after the holiday break, and from the team here at just-style I’d like to wish all our readers a happy and prosperous New Year....

NEWS

TTIP trade deal still needs "significant work"

While progress has been made in talks on the Transatlantic Trade & Investment Partnership (TTIP) pact, the EU and US have this week outlined areas where significant work remains to be done....

BLOG

New re:source to help unravel sourcing decisions

Apparel sourcing is a complex process built on a mix of location, logistics, lead-time, price, compliance, risk and reliability. And it's in a constant state of flux as retailers, brands and manufactu...

just-style homepage



Forgot your password?