Blog: Michelle RussellJohn Lewis retains UK's best retailer title

Michelle Russell | 29 April 2014

Department store retailer John Lewis has retained the number one spot as the UK's best retailer for customer satisfaction at the Verdict Customer Satisfaction Awards.

In its latest poll, Verdict Research revealed Lewis' retention of the number one spot in the chart demonstrates customers continue to recognise its standout service and quality products.

The survey was carried out among 5,800 customers, for which the retailer obtained scores for service "far exceeding that of any other retailer in the survey". Product quality also scored highly.

"John Lewis retained its title this year coming top overall as well as in its main product categories of homewares and electricals," said Verdict lead analyst, Sarah Peters. "As Britain's favourite retailer, John Lewis continues to deliver the product ranges, inspiration and trust that customers appreciate."

Sectors: Apparel, Retail

Companies: Verdict Research, John Lewis

BLOG

Primark's sustainable cotton programme takes shape

With the ultimate aim of ensuring all the cotton in its products is sourced sustainably, value clothing retailer Primark is adamant that having a business model focused on offering the lowest prices o...

BLOG

Trump administration starts to shake up trade

Last week we marked the inauguration of Donald Trump as the 45th president of the United States by taking a closer look at what's at stake for the textile and apparel trade – especially his promises t...

BLOG

Likely shifts in the sourcing landscape in 2017

Continuing our look at what lies ahead for the apparel industry and its supply chain in 2017, the panel of industry experts consulted by just-style last week tackled likely shifts in the sourcing land...

BLOG

Trump trade policies and China tensions top concerns

This week our focus turns to first thoughts from a panel of industry experts consulted by just-style on the challenges and opportunities likely to face the apparel supply chain in 2017, with prospects...

just-style homepage



Forgot your password?