In a fiercely competitive industry wherethere is constant pressure to improve values, the total cost of labour is a keydeterminant of profitability. Consequently, shop-floor operatives working in a soft-goodsmanufacturing environment are commonly paid in a way that is intended to reflectperformance. Historically, this was usually based on the performance of the individual -today, performance is just as likely to be on a group, team or factory-wide basis.