Transactions systems provider Fujitsu has helped specialty apparel retailer The Dress Barn to significantly reduce managed services costs since it rolled out its next-generation, point-of-sale (POS) technology in August last year.

The rollout has helped Dress Barn reduce call centre volumes and field service technician deployments - both key performance indicators.

The companies have worked together to reduce calls to the help desk by about 40 per cent during the first year, while more than 90 per cent of problems in the field have been resolved without sending a technician. With the new Fujitsu maintenance agreement, Dress Barn has significantly reduced its annual POS maintenance expense.

Dress Barn president and chief executive David Jaffe said: "This has been the single largest IT project and expenditure in the history of our company.

"The results we have achieved through collaboration with Fujitsu are proving that we made the right decision. We were also impressed with how quickly the Fujitsu team deployed the POS systems across our chain - 800 stores in eight weeks."

The POS rollout included more than 1,500 TeamPoS 2000 M terminals that replaced Dress Barn's older-generation systems in 800 stores in the US.

As part of the original agreement, Dress Barn also awarded a five-year contract to Fujitsu to provide a range of managed services, including project management, integration, staging, installation and maintenance of Fujitsu and third-party hardware.