John Lewis has been named top department store for customer satisfaction in a report by retail researcher Verdict.

Furniture retailer Ikea was voted fifth, with a stampede at its Edmonton superstore last year said to be behind its lower ranking, according to the Associated Press (AP).

John Lewis improved from second place last year as Waitrose finished at number two - from twentieth place in the study last year.

AP reported TK Maxx rising up from fourth to third place and Matalan rising from tenth to fourth. Online retailer Amazon improved from 14th to sixth place. Savers, Schuh, Wilkinson and B&Q also featured in the top ten.

Respondents were asked to rate 67 retailers in terms of range, price, convenience, quality, service, ambience, facilities and layout, reported the AP.

Nick Gladding, senior analyst at Verdict, told the AP: "I think people have got a little bit fatigued by the customer experience at Ikea.

"The fact is that there is a lot of queuing and the stores are heavily congested, particularly at weekends when people want to shop. Other retailers are also doing furniture better now so Ikea is not the only place to go."