The service is being tested with macys.com and bloomingdales.com customers in Los Angeles

The service is being tested with macys.com and bloomingdales.com customers in Los Angeles

US department store retailer Macy's is piloting a customised alterations service for online purchases as part of a collaboration with tailoring business zTailors.

The service is being tested with macys.com and bloomingdales.com customers in the Los Angeles area, with additional pilots expected to begin later this month in metro New York City, San Diego, San Francisco, Washington, Oregon and Florida.

It will be expanded into additional markets this summer and be available nationwide by early autumn.

When making an online purchase of a garment that may require alteration, customers in a designated service area can click to request an appointment for a tailor to come out to their home or office for a fitting and wardrobe consultation.

Within a week or less, the alteration will be made and the item delivered back to the customer. The charge, which varies by type of service, is similar to the rates for alterations in a Macy’s or Bloomingdale’s store. Any re-dos are complimentary.

"This is a great example of the outstanding omni-channel shopping experience we are delivering today at Macy’s and Bloomingdale’s," said RB Harrison, Macy’s chief omni-channel officer. "With zTailors, our online customers can receive the same professional and personalized service they have come to expect from our stores. For those customers who prefer to purchase online, this is a convenient way to look their best at a fraction of the cost of custom clothing."