CGS, a global provider of business applications, enterprise learning and outsourcing services, was named the bronze winner of the 2018 Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category.

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. The awards were presented to honorees during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.

"We're honored to receive the bronze placement among the best outsourcing providers," said Michael D. Mills, Senior Vice President, Global Sales, Contact Center division, CGS. "Because our clients are the most important asset to our business, customer service is key to our operation. We are continually looking for innovative ways to provide an exceptional customer experience. By partnering with our clients, we are able to offer a customized approach and delivery of best-in-class services. Accepting a Stevie Award solidifies our strategy for ongoing enhancement of quality customer service."

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements, 60 categories for sales and business development achievements and categories to recognize new products and services and solution providers.

"All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition," said Michael Gallagher, president and founder of the Stevie Awards.

With a foundation of thousands of multilingual, dedicated call center agents located in North America, South America, Europe and the Middle East, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.