Blog: John Lewis bags top retailer award
Katie Smith | 3 May 2013
Department store operator John Lewis has reclaimed its title of the 'UK's best retailer' after its online sales passed the GBP1bn mark earlier this week - a year ahead of schedule.
John Lewis scored highly on its service and product quality. The company was followed by Bonmarché, who retained second place in the Verdict Customer Satisfaction Index rankings. In terms of clothing companies, Swedish fashion retailer Hennes & Mauritz (H&M) came third.
Verdict director of research & analysis Maureen Hinton said: "John Lewis swept the board this year coming top in all its main product categories, including for the first time, clothing.
The department store, which has also launched a new web platform, said it has seen an unprecedented pace of online growth, with online sales rising more than 40% in 2013.
BLOG
VF Corp splitting into two companies
Last week started with news that US apparel giant VF Corp is to spin off the group's denim and outlet businesses into an independent, publicly traded company – in a move that will enable it to focus o...
BLOG
Hong Kong sustainability scoop
We led on just-style last week with a world exclusive scoop on a number of new projects being unveiled in Hong Kong next month – including the first mill being set up in the territory in more than hal...
BLOG
Spotlight on Central America sourcing
A worsening political and social crisis in Nicaragua is having a spillover effect in Central America, where the spectre of rising violence in Guatemala and El Salvador is threatening to undermine appa...
BLOG
Trump trade war may hit garment prices
With US president Donald Trump now threatening to impose tariffs on all US$500bn of goods imported from China, the upcoming trade war will undoubtedly hit garments. But replacing China means replacing...
Most Popular
Insights
- Successful price negotiation in apparel sourcing
- Who will hurt most from tariffs on China clothing?
- Guess what? When you weren’t looking prices rose
- Unintended consequences of China clothing tariffs
- El Salvador exports surge despite regional unrest
News
- US Q2 in brief – Walmart, Nordstrom, JC Penney
- Yesim Textile pilots new joint auditing model
- China viscose sector sets sustainability roadmap
- Customer experience drives supply chain innovation
- Bangladesh "control room" to tackle labour unrest
Market research
Get full access
