Blog: John Lewis bags top retailer award

Katie Smith | 3 May 2013

Department store operator John Lewis has reclaimed its title of the 'UK's best retailer' after its online sales passed the GBP1bn mark earlier this week - a year ahead of schedule.

John Lewis scored highly on its service and product quality. The company was followed by Bonmarché, who retained second place in the Verdict Customer Satisfaction Index rankings. In terms of clothing companies, Swedish fashion retailer Hennes & Mauritz (H&M) came third.

Verdict director of research & analysis Maureen Hinton said: "John Lewis swept the board this year coming top in all its main product categories, including for the first time, clothing. 

The department store, which has also launched a new web platform, said it has seen an unprecedented pace of online growth, with online sales rising more than 40% in 2013.