Blog: Michelle RussellJohn Lewis retains UK's best retailer title

Michelle Russell | 29 April 2014

Department store retailer John Lewis has retained the number one spot as the UK's best retailer for customer satisfaction at the Verdict Customer Satisfaction Awards.

In its latest poll, Verdict Research revealed Lewis' retention of the number one spot in the chart demonstrates customers continue to recognise its standout service and quality products.

The survey was carried out among 5,800 customers, for which the retailer obtained scores for service "far exceeding that of any other retailer in the survey". Product quality also scored highly.

"John Lewis retained its title this year coming top overall as well as in its main product categories of homewares and electricals," said Verdict lead analyst, Sarah Peters. "As Britain's favourite retailer, John Lewis continues to deliver the product ranges, inspiration and trust that customers appreciate."

Sectors: Apparel, Retail

Companies: Verdict Research, John Lewis


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