Optimisation platform Dynamic Yield has partnered with in-store customer engagement platform Leaf to provide an integration that allows brands to tailor products, offers, and messages at the point of sale (POS).
With the new integration, stores that have connected Leaf’s digital receipt technology to their POS can surface Dynamic Yield’s customer profiles for greater omnichannel personalisation, both at the time of purchase and after.
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E-commerce has completely redefined the retail industry, with the rise of online shopping materialising as a convenient and cost-effective way to consume. Yet, despite its continued growth and recent acceleration due to Covid-19, Gartner predicts the number of retail store openings will exceed that of store closures, reversing recent trends. Additionally, consumers’ fluid use of both digital and physical channels will result in new expectations for brands post-pandemic.
The benefits of the new integration include:
- Bespoke Offline Experiences – When a shopper scans a QR code at the POS to access their Leaf Smart Receipt directly in the browser, serve personalized products, offers, and messages via Dynamic Yield to encourage additional engagement with the brand following checkout. For example, if a shopper has an affinity to flannel shirts based on their purchase in-store or previous online activity, recommend other relevant items they may be interested in.
- Continuous Channel Engagement – Upon interaction with Leaf’s digital receipt, once the customer lands on the website, Dynamic Yield can be used to further tailor the online experience based on their offline interactions. For example, if a shopper purchased a floral dress in the store and clicked to see more women’s products, include dresses or items with floral patterns in content banners or recommendation widgets.
- User Signup & Email Campaigns – Leverage Leaf’s smooth and effortless process of collecting emails and feedback from the retail shopping experience and use it to increase and enrich your CRM database to influence personalisation across channels. For example, build a segment of users in Dynamic Yield who recently purchased in-store and gave the highest rating and target them with an email campaign highlighting the newest products based on the location they frequent the most.
“Working together to combine Leaf’s offline data and insights with Dynamic Yield’s online data has enabled us to help our merchants personalize the in-store digital experience and provide a consistent and unique journey to each customer, whether in-store or online,” says Mitul Jain, CEO at Leaf.
Siva Gabbi, director of strategy in EMEA at Dynamic Yield, adds: “Our integration with Leaf allows us to unify data from these two unique purchase worlds and create a full picture of the customer journey. With it, our customers are now able to deliver on the promise of omnichannel, an expectation we anticipate consumers will increasingly demand to be met given the acceleration of digital adoption brought on by Covid-19.”
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By GlobalDataThe integration with Leaf represents Dynamic Yield’s latest efforts to make personalisation available at scale. The company recently announced an SAP Commerce extension, an integration with Optimove, the relationship marketing hub, a strategic alliance with zenloop, an integrated experience management platform, and an expanded partnership e-Spirit, maker of the FirstSpirit DXP and hybrid headless CMS.
