TexBase, a developer of cloud-based software for the apparel and textile industries, has released a new Community Portal, providing access to support features and enabling customers to better connect with fellow users.
According to the firm, the online platform streamlines the customer experience by offering on-demand access to forum discussions to share best practices, access to the latest release notes and the Texbase Tech Support blog, and allows users to manage support cases by submitting new support tickets or updating existing tickets.
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Customers can also search the knowledge base for frequently asked questions and find all training documentation, knowledge articles and general information related to industry news and Texbase specific resources.
“We are excited to provide a collaborative resource portal that will allow clients to access support information and an online forum that will empower them to access and exchange information related to Texbase,” says Teresa West, manager of technical services and project manager for the Community Portal.
The firm adds that its Community Portal will also empower additional collaboration between the many brands, suppliers and labs who make up the Texbase community.
Earlier this year, Texbase released a fully-integrated supply chain communications tool.
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By GlobalDataTexbase develops supply chain communications tool
