Comment: Will new-look M&S flagship make its mark?

While much of the recent focus has been on the challenges faced by Marks & Spencer - from falling profits and poor clothing sales to a possible takeover bid - it's easy to forget the affection people have for the retailer. If the taxi drivers of Chester are anything to go by, we are a nation of armchair analysts who have ideas on how to improve the British retail stalwart - or at least tell it what it's gotten wrong of late.

While much of the recent focus has been on the challenges faced by Marks & Spencer – from falling profits and poor clothing sales to a possible takeover bid – it’s easy to forget the affection people have for the retailer. If the taxi drivers of Chester are anything to go by, we are a nation of armchair analysts who have ideas on how to improve the British retail stalwart – or at least tell it what it’s gotten wrong of late.

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