The Bangladesh Garment Manufacturers and Exporters Association (BGMEA) has partnered with Maya Digital Health to offer workers access to an anonymous platform through which they can ask questions relating to health and well-being.
The services offered to BGMEA members include the Maya App, a toll-free hotline, toll-free SMS, and a customised dashboard and monthly reports, the costs of which will be borne by Maya.
Users will be able ask any questions to Maya’s licensed doctors and mental health counsellors, related to medical, health and well-being, psychological, social, lifestyle and fitness concerns via the app and web.
The partnership to provide free services is designed to help prevent and limit the spread of Covid-19, while also addressing general medical and mental health-related issues amongst RMG workers.
BGMEA president Dr Rubana Huq and founder and CEO of Maya, Ivy Huq Russel, inked the collaborative agreement on behalf of their respective organisations.
Factory workers will be prioritised when receiving answers to their queries, with the aim of offering answer within an hour.
Users will be provided with digital prescriptions on their phone, when needed, which can be used to order medicine through Maya or be used to buy drugs at pharmacies.
Factory workers who do not have smartphones can send questions through SMS to Maya’s doctors and counsellors and receive their answers through SMS, the cost of which will be borne by Maya.
Once launched, factory workers can also make video calls with doctors and counsellors, which will provide a feeling of “assurance and relief” to factory workers who are in constant risk during the Covid-19 crisis. Maya says it can work with factories to provide access for workers without smartphones.
In addition, Maya will provide customised dashboards for the BGMEA and its factories, which will provide real-time data on factory workers, while monthly reports will provide insights and analysis of worker consultations from all platforms.