Ensuring fashion supply chain grievance mechanisms are effective

Ensuring fashion supply chain grievance mechanisms are truly effective

The well-intentioned efforts of fashion brands and retailers to put in place grievance mechanisms in their supply chains are missing the mark. Companies should consider sector wide approaches, writes corporate responsibility consultant, Doug Cahn.

Common grievance mechanisms for garment workers include These efforts are well known and include web forms, mobile apps, toll free numbers staffed by local compliance professionals and call centres. Credit: Shutterstock

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